@InsightSupportYou can reset your password...
Via the app:
1. Select the 'Already A Member' tab on the opening screen of the App
2. Tap Reset Password.
Via the website:
1. Click Reset Password
Please Note:
The password should not be greater than 14 characters, no spaces or '@' symbol.
If you do not see the password reset email in your inbox please check the social / spam / junk folders of your email.