We are planning to launch Retreats in mid-November, for this initial launch we have prepared these FAQs that will help you navigate this new product. For guidelines please refer to this link.
1. What are the fees and costs associated with publishing Retreats on Insight Timer?
When a participant books a retreat, Insight Timer charges a non-refundable deposit that's 10% of the total cost. This deposit acts as our listing fee and is therefore kept by Insight Timer.
You will receive the remaining 90% of the payment directly from the participant on the due date you have specified for the balance payment to be due.
2. What happens after someone makes a booking?
We will send you an email with the participant's details so you can contact them within 2 business days to finish their registration and organize the balance payment.
3. Where do I add information that has not been specifically requested in the retreats upload form?
These can be added to the FAQs for your retreat (found in Step 11 on the upload form). An example of this could be the available payment plans you offer.
4. When are balance payments due?
You can set a window of 0 to 150 days before the retreat for participants to pay the remaining balance. For example, with 120 days: cancellations 120 days or more before the start date receive a full refund of the remaining balance, while cancellations within 120 days are non-refundable unless due to unforeseen circumstances.
5. Can I offer payment plans?
Yes, you can offer payment plans. Please make sure you add this option to the FAQs section in the uploading form.
6. What if someone wants to book 2+ spots or wants to share a room with another participant?
For this initial launch, participants will only be able to book a spot for one person at a time. Room sharing will need to be organized directly between you and the participant.
We suggest you include information on room sharing within your retreat description or as part of your FAQs. This will help to set clear expectations for participants who may be interested in sharing a room with a fellow attendee.
7. I need to collect a deposit from each participant to be able to organize my retreat.
We understand the importance of deposits in organizing your retreat. However, for the initial launch of our platform, the functionality to collect deposits directly through the site is not available. Instead, you will receive the full payment from participants based on the payment option you choose which is detailed in question 4. The 10% deposit taken at the time of booking serves as our listing fee and is retained by Insight Timer.
8. How will Insight Timer promote my retreats?
After listeners complete a meditation session or participate in one of your Live Events, we will display and advertise your retreat on the post-meditation and post-event screens, directly reaching users already engaged with your content.
Additionally, your retreats will be featured on our dedicated retreats website, providing visibility to a broader audience exploring retreat options on Insight Timer.
9. How can I promote my retreat to the Insight Timer community?
Here are some suggestions that can help you promote your retreat:
- Leverage your Content: Regularly produce and share high-quality, engaging, and relevant content that resonates with your audience.
- Engage with the Community: reply to reviews and interact with users to build meaningful connections with your audience.
- Host Live Events: Utilize live events to showcase your expertise, build an engaged audience, and connect with potential attendees.
- External promotion: share your retreat link through external channels and invite people to join (emails, social media, etc)
If you have any questions or concerns about Insight Timer Retreats, please reach out to us at retreats@insighttimer.com.