We are planning to launch Retreats in late 2024, for this initial launch we have prepared these FAQs that will help you navigate this new product. For guidelines, please refer to this link.
1. What are the fees and costs associated with publishing Retreats on Insight Timer?
When a participant books a retreat, Insight Timer charges a non-refundable deposit that's 10% of the total cost. This deposit acts as our booking fee and is therefore kept by Insight Timer. You will collect the remaining 90% of the payment directly from the participant on the due date you have specified for the balance payment to be due. Listing retreats on Insight Timer is free.
2. How do I list a Retreat?
You can add your retreat listings by filling out the form on the Teacher Dashboard. Simply:
- Log in to your Teacher Dashboard.
- Scroll down and click 'Retreats' on the left panel.
- Fill out the form and submit the retreat for review.
Please refer to this step-by-step guide on how to fill out the retreats form.
3. What happens after someone makes a booking?
We will send you an email with the participant's details so you can contact them within 2 business days to finish their registration and organize the balance payment.
4. Where do I add information that has not been specifically requested in the retreats upload form?
These can be added to the FAQs for your retreat (found in Step 12 on the upload form).
5. What is the process for editing retreats?
For any changes regarding your retreat, please reach out to support by emailing retreats@insighttimer.com. Our team will review your request and let you know if the retreat is reverted to draft mode.
6. When are balance payments due?
You can set a window of 0 to 150 days before the retreat for participants to pay the remaining balance. For example, with 120 days: cancellations 120 days or more before the start date receive a full refund of the remaining balance, while cancellations within 120 days are non-refundable unless due to unforeseen circumstances. You will also be able to add your cancellation policies and payment plan options. You can refer to this article for more information.
7. I need to collect a deposit from each participant to be able to organize my retreat.
We understand the importance of deposits in organizing your retreat. However, for the initial launch of our platform, the functionality to collect deposits directly through the site is not available. Instead, you will receive the full payment from participants based on the payment option you choose which is detailed in question 4. The 10% deposit taken at the time of booking serves as our booking fee and is retained by Insight Timer.
8. What happens if a participant wants to cancel?
Participants will reach out to you directly to request a cancellation; you will then have to decide how the request fits in with your cancellation policy. Teachers must do their best to accommodate requests from guests where reasonable.
9. How will Insight Timer promote my retreats?
After listeners complete a meditation session or participate in one of your Live Events, we will display and advertise your retreat on the post-meditation and post-event screens, directly reaching users already engaged with your content. Additionally, your retreats will be featured on our dedicated retreats website, providing visibility to a broader audience exploring retreat options on Insight Timer. Your retreats will also be visible on your profile page in the Insight Timer app.
10. How can I promote my retreat to the Insight Timer community?
Here are some suggestions that can help you promote your retreat:
- Leverage your Content: Regularly produce and share high-quality, engaging, and relevant content that resonates with your audience.
- Engage with the Community: reply to reviews and interact with users to build meaningful connections with your audience.
- Host Live Events: Utilize live events to showcase your expertise, build an engaged audience, and connect with potential attendees.
- External promotion: share your retreat link through external channels and invite people to join (emails, social media, etc).
If you have any questions or concerns about Insight Timer Retreats, please reach out to us at retreats@insighttimer.com.