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I have subscribed but the features are locked.

If you're unable to use the Member Plus features, start by confirming that you're signed into the correct account. If you've done this and still encounter issues, follow these steps to restore your purchase:

  1. Click on your Profile icon, located in the upper right corner of the screen.
  2. Open the Settings menu (gear icon in the upper right).
  3. Click on Purchases.
  4. Click on the 3-dot icon in the upper right and select Restore Purchases.

If the issue persists, we're ready to assist. Please contact our Customer Support Team, providing:

  • The email address used for login.
  • A copy of your Subscription purchase receipt.

A team member will respond as soon as possible to help you.

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