What Is a Paid Live Event?
Paid live events are live sessions hosted by our teachers that have a ticket price. You can buy a ticket directly in the Insight Timer app and join the session in real time. Don’t worry — free live events are still available too, so you can continue to enjoy all of our community offerings.
Are Tickets Included with MemberPlus?
Tickets to paid live events aren’t included in your MemberPlus subscription, but as a MemberPlus subscriber, you’ll enjoy 30% off every paid live event and replay. The discount is applied automatically at checkout, so there’s no code to remember.
How Much Do Tickets Cost?
Our teachers set their own ticket prices by choosing from a fixed range of US$1.99 to US$499.99. All prices are set in US dollars, so the amount you see may vary slightly depending on your country and local currency conversion.
How Do I Buy a Ticket and Join?
You can purchase your ticket directly in the Insight Timer app. Once you have your ticket, there are two easy ways to find your event when it’s time to join:
- Head to the What’s On tab, then tap the Calendar icon in the upper left to see all your upcoming events.
- You can also view every live event you’re attending by going to the Saved tab on the bottom navigation bar, then selecting Live Events > Attending.
I Missed the Event or Couldn’t Attend. Can I Watch It Later?
Yes — if you bought a ticket, you’ll have access to the replay whether you attended or not, so you can watch whenever suits you.
Can I Get a Refund?
If the teacher cancels the event, every ticket is refunded. Google Play refunds are processed manually by our team, and Apple purchases need to be refunded by Apple directly. No-shows aren’t refunded, since you’ll still have replay access and can watch any time. For full details, please refer to our Paid Live Events Cancellation and Refund Policy.
Will My Comments Be Visible in the Replay?
Yes — the live chat carries over into the replay, so any comments you share during the session will be visible to anyone who watches it later. To keep your privacy protected, we recommend avoiding sharing personal details in the chat.
If you have any other questions, feel free to reach out to our Customer Support team at help@insighttimer.com — we’re here to help.