Overview
Tickets for paid live events can be purchased in the app through the App Store (Apple) or on Android (through our payment processor, Stripe).
General refund policy for all paid live events
All paid live event ticket purchases are non-refundable, except in the cases described below. For purchases made through Apple, Apple has final say on whether a refund request is approved.
Refunds for iOS purchases through Apple
Apple processes refunds for tickets purchased through the Apple App Store. To request a refund, contact Apple directly with your purchase details and order information.
Refunds for Android purchases
We process Android purchases through Stripe. For refund requests, please email our support team at help@insighttimer.com with your order details and the reason for your request.
If an event is cancelled
If a teacher cancels a paid live event or the event does not take place, you are eligible for a refund of your ticket. How you get your refund depends on where you bought your ticket:
- Android: Your ticket will be refunded automatically.
- Apple: Please request your refund from Apple directly, as Apple reviews these requests under its own refund policy. Have your purchase details and order information ready.
If you miss the event
If you buy a ticket and don't attend, your ticket isn't refunded. You'll still have access to the replay and can watch whenever suits you.
Questions
For more information about your ticket, or to get help with a refund request, reach out to our support team at help@insighttimer.com.